Unable to setup Versa 2

[Thparkle]

I just got my versa 2 in the mail and my android is a newer samsung with many other paired bluetooth devices and no issues. I installed the fitbit app on my phone...wake up the fitbit....it  signals the fitbit the 4 digit code, and when I enter the 4 digit code into the phone app it says connecting for 5+ minutes until it times out. I am using the fitbit charger that came with the fitbit and it is connected to a standard USB wall charger.   I have tried rebooting the phone and fitbit and it doesn't help either.    

Moderator Edit: Clarified subject

[Thparkle]

There is no excuse for Fitbit not having a stellar telecommute model already in place well before the shutdowns happened. First of all, you are a wearable technology company. Why are you even based in San Francisco?  There is no excuse for absentee support, a website full of errors, and your return form won't even recognize my order number.  I can only imagine the number of coders out of work due to your company's extremely poor structure. I guess you don't care since Google owns you now. another not especially wonderful company.

I am filing a complaint with my credit card company, so I am not worried about getting my money back.

Corporate America can suck a bag.

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Google doesn't own Fitbit. They tendered an offer to purchase Fitbit, but it hasn't been approved or completed yet.

[Thparkle]

TY I did finally find their number and got support. This is a very buggy device...multiple times having to uninstall/reinstall and toggle swtiches to wake up the device.