help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to setup Versa Lite with new Samsung S20+

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-13-2020 14:26 - last edited on ‎07-13-2020 19:57 by Fitbit Moderator

‎07-13-2020 14:26 - last edited on ‎07-13-2020 19:57 by Fitbit Moderator

Hi. I have just purchased the Samsung S20+ and I am unable to pair it with my versa lite. Can anyone help please? I rely on my fitbit alot and hoping to get it connected. 

Thanks

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎07-13-2020 19:56

‎07-13-2020 19:56

Hi @MrsMcall, welcome to the Community Forums!

 

Thanks for bringing this to our attention. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes

‎07-13-2020 22:24

In response to RicardoFitbit

‎07-13-2020 22:24

Hello @MrsMcall was this tracker connected to a previous phone and your Fitbit account?

Normally we then would simply need to install the Fitbit app, log into your account, and agree to a few permisions. The tracker should not be removed from your app on the old phone or your Fitbit account.

If the old phone is still working and nearby, make sure you are logged out of the Fitbit app, and the tracker has been removed from its bluetooth.

If the old phone is off or not nearby, don't worry about this  

 

Now if the tracker was removed from your Fitbit account, we will have to set it up to your Fitbit account, then the Fitbit app can connect the tracker to your phone?

 

At what step of the setup does the failure occur? Any error messages?

Best Answer
0 Votes