help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to setup Versa with Samsung S9+

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-29-2019 13:25 - last edited on ‎12-30-2019 12:06 by Fitbit Moderator

‎12-29-2019 13:25 - last edited on ‎12-30-2019 12:06 by Fitbit Moderator

I have had this versa since  May 2019  with the same phone and never been this bad. I have already followed all the troubleshooting guides and the error remains the same.

Versa appears as available to pair, but error is "Couldn't pair check settings for this device and try again."

 

I have already restarted the versa. Kept it charging despite of battery being over 70% Turned off and back on the Bluetooth with minutes of having it off. Cleared/unpaired all the rest of Bluetooth devices could connected. Also Uninstalled the Fitbit app and installed again...help!

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎12-30-2019 12:06 - last edited on ‎08-16-2025 12:23 by Fitbit Moderator

‎12-30-2019 12:06 - last edited on ‎08-16-2025 12:23 by Fitbit Moderator

Hi @VirVersa, welcome to the Community Forums! It's a pleasure to assist you today.

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too, I understand how frustrating this situation can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

Keep me posted.

Best Answer
0 Votes

‎12-30-2019 12:11

In response to RicardoFitbit

‎12-30-2019 12:11

Hi,

I had tried all that unsuccessfully. I had tried all that because I noticed
it was advised to other users (not a very personalized answer btw).
So the only way it has actually worked is after I have uninstalled and
installed again the app 8 times.
(Ridiculous)
And all this has happened after the software update for fitbit...
It really should be easier t o get this resolved faster... Please take note
of my feedback about this update for the software and the support
resolutions.
Thanks,
Virginia
Best Answer
0 Votes

‎12-30-2019 12:15 - last edited on ‎08-16-2025 12:23 by Fitbit Moderator

In response to VirVersa

‎12-30-2019 12:15 - last edited on ‎08-16-2025 12:23 by Fitbit Moderator

Your prompt reply is appreciated @VirVersa. 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I'm happy to know that after trying some troubleshooting steps your concern was resolved. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Don't hesitate to contact me back if you need anything else.

Best Answer
0 Votes