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Unable to setup Versa with Samsung S9+

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‎12-29-2019 13:25 - last edited on ‎12-30-2019 12:06 by Fitbit Moderator

‎12-29-2019 13:25 - last edited on ‎12-30-2019 12:06 by Fitbit Moderator

I have had this versa since  May 2019  with the same phone and never been this bad. I have already followed all the troubleshooting guides and the error remains the same.

Versa appears as available to pair, but error is "Couldn't pair check settings for this device and try again."

 

I have already restarted the versa. Kept it charging despite of battery being over 70% Turned off and back on the Bluetooth with minutes of having it off. Cleared/unpaired all the rest of Bluetooth devices could connected. Also Uninstalled the Fitbit app and installed again...help!

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎12-30-2019 12:06

‎12-30-2019 12:06

Hi @VirVersa, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too, I understand how frustrating this situation can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Keep me posted.

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‎12-30-2019 12:11

In response to RicardoFitbit

‎12-30-2019 12:11

Hi,

I had tried all that unsuccessfully. I had tried all that because I noticed
it was advised to other users (not a very personalized answer btw).
So the only way it has actually worked is after I have uninstalled and
installed again the app 8 times.
(Ridiculous)
And all this has happened after the software update for fitbit...
It really should be easier t o get this resolved faster... Please take note
of my feedback about this update for the software and the support
resolutions.
Thanks,
Virginia
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‎12-30-2019 12:15

In response to VirVersa

‎12-30-2019 12:15

Your prompt reply is appreciated @VirVersa. 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I'm happy to know that after trying some troubleshooting steps your concern was resolved. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Don't hesitate to contact me back if you need anything else.

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