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Unable to sign into my Fitbit account

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‎11-27-2020 14:17 - last edited on ‎11-28-2020 14:52 by Fitbit Moderator

‎11-27-2020 14:17 - last edited on ‎11-28-2020 14:52 by Fitbit Moderator

I recently purchased a Fitness Versa 2. I tried to sign it into my previous fitness that I had years ago. It does not work so I decided to set things up on my Samsung phone. Trying to sign in on my phone, it keeps saying no such person or wrong email. Done it a few times, same result. So deided to sign up again at Fitbit. Still keeps saying no such person. Anyone able to help with this? Thanks.

 

Moderator Edit: Clarified subject

 

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‎11-28-2020 15:01

‎11-28-2020 15:01

@kate190 A warm welcome to the Fitbit Community. Thank you for the troubleshooting tried prior to posting. 

 

I appreciate the details mentioned. Since there was a Fitbit account previously please reset your Fitbit password as this could be the reason why it's not recognizing the email address. 

 

Let me know how it goes. 

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