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Unable to sync Alta HR

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‎04-07-2020 01:51 - last edited on ‎04-26-2020 15:40 by Fitbit Moderator

‎04-07-2020 01:51 - last edited on ‎04-26-2020 15:40 by Fitbit Moderator

Hey guys, does anyone know how to sync my fitbit alta hr to the fitbit app on my phone? I've tried everything and nothing seems to be working. 

 

Moderator edit: Subject for clarity 

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‎04-26-2020 15:40 - last edited on ‎08-08-2025 04:37 by Fitbit Moderator

‎04-26-2020 15:40 - last edited on ‎08-08-2025 04:37 by Fitbit Moderator

Hi @KenyaFlower, welcome to the Community Forums! Sorry for the delay in responding your post.

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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