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Unable to sync Charge 3 with Galaxy Note 9

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‎04-06-2020 13:39 - last edited on ‎04-24-2020 19:23 by Fitbit Moderator

‎04-06-2020 13:39 - last edited on ‎04-24-2020 19:23 by Fitbit Moderator

Steps Taken:
-Removed device from Fitbit account
-Factory defaulted Fitbit Charge 3 (Cleared User Data) 
-Uninstalled and re-installed fitbit app on phone (installed latest version from Google Play)
-Enabled/disabled bluetooth on phone
-Restarted phone 

At this point, I have the Fitbit Charge 3 on the charger and trying to add to my account/sync to my phone. 
I get the "We found your tracker message" and "Connecting" and even get as far as inputting the 4 digit code on my phone before it eventually errors out... 

This is beyond frustrating. 
Please help. And please don't refer me to other threads in which the troubleshooting steps I just listed out are being restated. 
-Ben 

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‎04-24-2020 19:21

‎04-24-2020 19:21

Hello @ateamballer2005 , welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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