help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to sync Fitbit after app update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-25-2019 18:19 - last edited on ‎07-26-2019 12:32 by Fitbit Moderator

‎07-25-2019 18:19 - last edited on ‎07-26-2019 12:32 by Fitbit Moderator

My Charge 2 working fine and tracking but it will not sync with the app since the update. I have followed all the troubleshooting advice to no avail. The app will show it syncing but does not update. Please help also how can I get the previous version of the app back?

 

Moderator edit: Subject for clarity 

Best Answer
21 REPLIES 21

‎08-27-2019 18:14

In response to lisawiz

‎08-27-2019 18:14

Thanks for your reply and update @lisawiz, sorry for the delay in replying.

 

I appreciate the details that were shared with me, seems odd your device isn't syncing as the way we designed it. That said and to move forward with this situation, can you please let me know if the troubleshooting steps that were shared in my previous posts were already tried? Please keep me posted.

 

Looking forward to your reply.

Best Answer
0 Votes

‎08-27-2019 23:35

In response to RicardoFitbit

‎08-27-2019 23:35

Hi Ricardo, this is actually a very common issue. You can find another thread here that is 8 pages of people saying they have not been able to sync since the update. https://community.fitbit.com/t5/Android-App/Syncing-issues-after-update/td-p/3687137  .

 

What is Fitbit doing to fix this problem?

Best Answer
0 Votes