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Unable to sync Fitbit device

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‎10-21-2020 01:36 - last edited on ‎10-21-2020 17:25 by Fitbit Moderator

‎10-21-2020 01:36 - last edited on ‎10-21-2020 17:25 by Fitbit Moderator

My fitbit us refusing to sync with my mobile app.  Won't update or sync in any way.  Done everything to help remedy the possiboe issue and all failed.

What could be wrong?

 

Moderator Edit: Clarified subject

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‎10-21-2020 17:24

‎10-21-2020 17:24

Hello @SwimDamon, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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