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Unable to sync Versa after update

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‎12-15-2019 18:20 - last edited on ‎12-16-2019 13:46 by Fitbit Moderator

‎12-15-2019 18:20 - last edited on ‎12-16-2019 13:46 by Fitbit Moderator

I cannot get my Fitbit versa to sync with my MotoG5

 

Moderator edit: Subject for clarity

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‎12-16-2019 13:45

‎12-16-2019 13:45

Hello @Splondy67, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for the information that was shared in your post. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep in mind that the Motorola Moto G5 is not listed as a compatible device with our products and services, therefore, you can experience some connection difficulties with it. 

 

Keep me posted, I'll be around if you need anything else.

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