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Unable to sync Versa with Samsung S8

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‎04-28-2020 06:32 - last edited on ‎05-01-2020 19:18 by Fitbit Moderator

‎04-28-2020 06:32 - last edited on ‎05-01-2020 19:18 by Fitbit Moderator

I updated my Versa tracker in the hope it would fix the problems I have been experiencing since the beginning of March. The communication problems between tracker & app remain (need multiple restarts both versa & phone etc....) & inaccuracies are the same. Does anyone had any luck with sync problems after updating on Android?

My Versa still does not sync with Samsung S8, nor does it keep time or record steps accurately

 

Moderator edit: Subject for clarity 

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‎05-01-2020 19:18

‎05-01-2020 19:18

Hi @MorningZig, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

 

Thanks for reporting your issues and for the details that were shared with us. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

View best answer in original post

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‎05-01-2020 19:18

‎05-01-2020 19:18

Hi @MorningZig, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

 

Thanks for reporting your issues and for the details that were shared with us. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎05-03-2020 00:50

In response to RicardoFitbit

‎05-03-2020 00:50

The support team is providing 'assistance'? I am not aware of any assistance being provided. Except if you means by this that I have contacted them by email numerous times since the end of March and last week by phone and the 'assistance' is the standard answer that 'they are looking into it'. In the meantime the tracker is unusable, unable to perform what it is supposed to do.... 

I have lost confidence that Fitbit will ever fix this. 

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