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Unable to sync device

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‎04-24-2020 18:20 - last edited on ‎05-01-2020 14:14 by Fitbit Moderator

‎04-24-2020 18:20 - last edited on ‎05-01-2020 14:14 by Fitbit Moderator

My fitbit app isn't syncing with my fitbit. I am very frustrated because I have my health account linked to the fitbit app.  I have to get 10,000 steps a day and it's not registering. I uninstalled the app, reinstalled and tried to sync and it still didn't pair. 

 

Moderator edit: Subject for clarity 

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‎05-01-2020 14:13

‎05-01-2020 14:13

Hi @Kj1127, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for troubleshooting this syncing issue before posting. I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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