05-16-2020
22:49
- last edited on
05-17-2020
19:50
by
RicardoFitbit
05-16-2020
22:49
- last edited on
05-17-2020
19:50
by
RicardoFitbit
My phone can't find my fit bit, the fit bit won't sync. I have turned phone on and off, I have turned blue tooth on and off and uninstalled app and still no joy my fit bit says "data not cleared sync & try again " any suggestions thanks
Moderator edit: Subject for clarity
05-17-2020 19:49
05-17-2020 19:49
Hello @Livingthedream1, welcome to the Community Forums!
First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.
Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Keep me posted, I'll be around if you need anything else.