Unable to sync device

[Livingthedream1]

My phone can't find my fit bit, the fit bit won't sync.  I have turned phone on and off, I have turned blue tooth on and off and uninstalled app and still no joy my fit bit says "data not cleared sync & try again " any suggestions thanks 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Livingthedream1, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.