Unable to sync my Fitbit with phone

[Barbs4]

I am unable to connect my fitbit to my phone. It will not sync no matter what I try 

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hello @Barbs4, welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[sshurmantine]

I have a better idea. Instead of making your customers jump through hoops with syncing issues, why don't you just fix the app.

[Kharvs]

My first versa 3 worked fine then stopped syncing. They sent me another one because their troubleshooting didn't work. Now the replacement is doing the same thing...