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Unable to sync with LG K51

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‎06-14-2020 05:37 - last edited on ‎06-14-2020 18:13 by Fitbit Moderator

‎06-14-2020 05:37 - last edited on ‎06-14-2020 18:13 by Fitbit Moderator

Will not connect or sync. My LG K40 synced just fine, but my new upgraded phone will not connect by wireless or bluetooth.

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3 REPLIES 3

‎06-14-2020 18:08

‎06-14-2020 18:08

Hello @brenjim, welcome to the Community Forums!

 

Thanks for bringing this to our attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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0 Votes

‎10-16-2020 11:58

‎10-16-2020 11:58

were you able to resolve the issue.  I can't sync my fitbit versa lite to my LG K51 phone

 

Best Answer

‎10-17-2020 03:39

In response to FancyNancy6531

‎10-17-2020 03:39

I'm having the exact same problem. It was doing just fine, working perfectly! Tried to do the most recent update because it was required and......fitbit will no longer do anything at all. I have exchanged it for a new one, spoken to 20 different fitbit techs and still unsuccessful. The only thing left to do is, according to fitbit is to wait for a shipping label from them, send it back, wait for confirmation that they've received it in their warehouse & then and only then will they send a replacement with no guarantees it will sync either. What i have come to realize is, I HAVE AN EXPENSIVE PAPERWEIGHT or a none fuctioning wearable that doesnt tell time.

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0 Votes