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Unable to sync with Moto Cricket

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‎07-21-2020 14:03 - last edited on ‎07-21-2020 19:15 by Fitbit Moderator

‎07-21-2020 14:03 - last edited on ‎07-21-2020 19:15 by Fitbit Moderator

Phone will not sync saying watch and phone is paired 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-21-2020 19:15 - last edited on ‎07-15-2025 08:31 by Fitbit Moderator

‎07-21-2020 19:15 - last edited on ‎07-15-2025 08:31 by Fitbit Moderator

Hello @Momistaken1, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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‎07-21-2020 19:27

In response to RicardoFitbit

‎07-21-2020 19:27

Helllo that is not working either I just brought this fit bit brand new do
you think it could be my phone
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‎07-22-2020 18:50 - last edited on ‎07-15-2025 08:28 by Fitbit Moderator

In response to Momistaken1

‎07-22-2020 18:50 - last edited on ‎07-15-2025 08:28 by Fitbit Moderator

Thanks for your reply @Momistaken1.

Your update is appreciated. This could be related to the mobile device that you're using, to further investigate, can you please let me know which specific phone are you using with your new device? Also, which Fitbit do you have? Did you try the troubleshooting steps that were shared on my previous post with a different mobile device or maybe a computer? 

Looking forward to your reply so we can move forward.

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