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Unable to sync with Samsung Galaxy A70

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‎09-24-2019 14:09 - last edited on ‎09-25-2019 15:54 by Fitbit Moderator

‎09-24-2019 14:09 - last edited on ‎09-25-2019 15:54 by Fitbit Moderator

Cant sync with samsung A70

 

Moderator edit: Subject for clarity 

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‎09-25-2019 15:54

‎09-25-2019 15:54

Hi @Mgtr33, welcome to the Community Forums! 

 

Thanks for bringing this to my attention. Let me share with you that the Samsung Galaxy A70 is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern, Android and Fitbit app updates.

 

Even though your mobile device is not compatible, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

If by any chance you're still unable to use your Fitbit with your mobile device, I suggest you to try with a compatible device or a computer instead.

 

I'll be around.

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