09-24-2019
14:09
- last edited on
09-25-2019
15:54
by
RicardoFitbit
09-24-2019
14:09
- last edited on
09-25-2019
15:54
by
RicardoFitbit
Cant sync with samsung A70
Moderator edit: Subject for clarity
09-25-2019 15:54
09-25-2019 15:54
Hi @Mgtr33, welcome to the Community Forums!
Thanks for bringing this to my attention. Let me share with you that the Samsung Galaxy A70 is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. I'm aware that some users are able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern, Android and Fitbit app updates.
Even though your mobile device is not compatible, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
If by any chance you're still unable to use your Fitbit with your mobile device, I suggest you to try with a compatible device or a computer instead.
I'll be around.