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Unable to sync with Samsung Note 5

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‎02-24-2020 20:33 - last edited on ‎02-25-2020 17:03 by Fitbit Moderator

‎02-24-2020 20:33 - last edited on ‎02-25-2020 17:03 by Fitbit Moderator

After the last update Fitbit released a few weeks ago I have been unable to get my Inspire HR to sync with the app. It's been over two weeks. I've uninstalled & reinstalled the app. I've signed out & signed back into the app numerous times. I've followed the two suggestions for better syncing and none of it has worked. It's tracking fine on the device but just won't sync with the app. Incredibly frustrating!

 

Moderator edit: Subject for clarity

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‎02-25-2020 17:02

‎02-25-2020 17:02

Hi @ZombieMistress, it's nice to see you again participating here in the Community Forums, welcome back!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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