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Unable to view contacts or Facebook friends

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‎01-27-2016 18:53 - last edited on ‎01-29-2016 14:44 by Moderator Alum

‎01-27-2016 18:53 - last edited on ‎01-29-2016 14:44 by Moderator Alum

All of my contacts dont show up on my account therefore i cannot be seen or see my friends w fitbits or be contacted for challenges. I have delet5and reinstalled the app, i have powered the phone on and off 3x or more to no avail. And not all fb contacts show either as a backup plan to find my contacts.

 

Moderator edit: edited title for clarity

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‎01-28-2016 08:29

‎01-28-2016 08:29

Do you have email addresses in your contact list? Those are the only contacts that will show up. And as for Facebook, are you sure your friends have Facebook linked to Fitbit? Another solution if you think this is correct is to try linking from the web rather than the app.

MakMak | Community Council

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‎01-29-2016 14:45

‎01-29-2016 14:45

@kierb As an addition to @MakMak's suggestions, I recommend checking out the tips in this help article: "How do I connect with friends on Fitbit?" Hope that helps.

Erick | Community Moderator

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