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Unable to view lap splits on app on anroid phone

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‎05-06-2016 21:29

‎05-06-2016 21:29

When I try to view the lap splits from a Free Run on my fitbit app on my andriod phone I get an error msg "Unfortunately fitbit has stopped working".  I could previously see the lap splits.  I have updated the app, uninstalled and reinstalled the app and turned off the phone and back on.  Now am totally stumped what to do.  Has anyone else had this issue?

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‎05-07-2016 00:09

‎05-07-2016 00:09

Wonderful troubleshooting @russree

 

Moved this thread from the Surge to the Android Section since more relevant to the topic & increases the chance of getting a solution.

 

Wishing a wonderful day

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‎05-26-2016 10:26

In response to SunsetRunner

‎05-26-2016 10:26

Welcome to the Fitbit Community @russree Woman Very Happy! Please make sure that your Fitbit app is up-to-date. Once this has been checked, try logging out and logging back into your app.

 

Test it again and let me know if that works! 

Maria | Community Moderator, Fitbit


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