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Unable to view profile on website

‎06-21-2025 17:04 - last edited on ‎06-25-2025 20:18 by Fitbit Moderator

‎06-21-2025 17:04 - last edited on ‎06-25-2025 20:18 by Fitbit Moderator

I don't know where to put this but for at least a day or two (Maybe it was going on longer and I just never noticed because I don't go viewing my own profile or anyone else's profile on the website much.)

First let me say I can see my app profile just fine on the app. However, whenever I try to view my profile on the fitbit.com website this is what shows.

problem.jpg

 

It is the same when I come to the community and click to visit mine or anyone's fitbit.com profile. A few days ago I just migrated my thing to my gmail. You guys fixed the issue with my posts being flagged but I still have this problem.

 

Moderator edit: clarified subject.

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3 REPLIES 3

‎06-22-2025 04:18

‎06-22-2025 04:18

@Newfitkitty   Fitbit fully deactivated that page.  I still looked mine, because the web profile had your lifetime and best stats.

I'm happy that you got your spam notice fixed.  There is one very good feature about migrating to Google.  If you tap on your profile picture in the upper right, there is a Send feedback option.  Fitbit has no plans to reactivate that page, but we need our lifetime and best stats.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎06-22-2025 16:40

In response to LZeeW

‎06-22-2025 16:40

Thank you. Fitbit seems to like doing that. first the games that they claimed were not popular anymore which we know is a lie. (They even took away our trophies and were like "But you can back them up. What harm would there have been to let us keep them where they were?) Then the dashboard to where we could log and favorite our foods and see other stats and claimed everything on the dashboard was available on the app which is not true. You can't favorite your meals on the app. Also, the style of things was  way better on the dashboard We don't have the old style back so how can it be that everything is on the app? and now this. I mean what next? They already took away being able to look at past sleep animal scores. Personally I like how the maps looked before when using the gps when outdoors. Shoot even actual google maps does better and it has been thinking I phase through houses and yards on my walks.

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‎06-22-2025 17:10 - edited ‎06-22-2025 17:11

In response to Newfitkitty

‎06-22-2025 17:10 - edited ‎06-22-2025 17:11

@LZeeW I also mis those features 

On the web I could choose lifetime totals or pick a start/end date. Now I can only get a total for one year. I'm not adding up 11 years worth. . 1000016971.png

 @Newfitkitty we still have badges, but I agree Trophies where fun. (I still miss the weekly competitions), they told us that something better will come - I'm waiting. 

 

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