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Update software issue

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‎01-14-2016 16:38

‎01-14-2016 16:38

I am trying to update the software on my charge hr through my phone app. It goes to a list of 3 expectations but no way of moving forward in the update. As of now the charge hr is still syncing as usual but I need to update the software at some point. Please help?!
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‎01-15-2016 05:55

‎01-15-2016 05:55

Welcome to the Community @Samanthajm! I'd like know if you're getting an error during the update. If you do, could you share a screenshot of what you're seeing? I also recommend turning off your phone's bluetooth and rebooting your phone. After that you can continue updating your tracker following these instructions. I highly recommend updating your tracker through a PC, that ensures a perfect update. Last but not least, take a look to the benefits that the update brings here.

 

I hope this helps. Let me know the outcome.

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