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Update to latest app version

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‎12-21-2017 01:09 - edited ‎12-21-2017 01:09

‎12-21-2017 01:09 - edited ‎12-21-2017 01:09

New to samsung galaxy but it is not giving me the ability to update to the latest version I have been in to app updates but it is saying latest version is installed

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‎12-21-2017 16:17

‎12-21-2017 16:17

@SuzieRawle, what version of the Android app do you have installed?  Open the Account screen and select Help, it will tell you at the top of the screen the app version number.

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‎12-21-2017 16:17

‎12-21-2017 16:17

@SuzieRawle, what version of the Android app do you have installed?  Open the Account screen and select Help, it will tell you at the top of the screen the app version number.

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‎12-29-2017 00:39

In response to USAF-Larry

‎12-29-2017 00:39

It is 2.15 and my apps have no update option - I have uninstalled and reinstalled but it is the same version!

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‎12-29-2017 06:58

In response to SuzieRawle

‎12-29-2017 06:58

@SuzieRawle, v2.15 is a very old version of the Android app - the current version is 2.63.  If you do not see the newer version on the Google Play Store that probably indicates that the Operating System (OS) of your phone is too old to support the current version.  Check your phone's OS version - open the Settings -> Software or Settings -> About to determine what version of OS is installed, and see if there is an upgrade available for your phone.

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