Update tracker 4 hr attempts failures

[5c0rp10]

App fully updated.

Update tracker software, 3/4 partially complete. Device now frozen with this screen. Numerous re attempts over WiFi, Bluetooth, mobile and versa charged. 4 hrs later, device now will only show incomplete update. How am I supposed to use my versa tomorrow. I wish I never clicked update tracker software.

[SilviaFitbit]

A warm welcome to the Community @5c0rp10! I appreciate the troubleshooting that you've performed as well for the details you've mentioned. Sorry to hear that you're unable to update your Versa. 

I would like to know which phone are you using. In the meantime, try resetting your watch and then try once again following the instructions to update your Versa. 

I'll be around if you need further assistance. 

[5c0rp10]

Thanks for your response.
I don't want to reset and clear my hard sweated stats!
I did however the next morning manage to clear the frozen versa screen by
long hold press on bottom right hand button.
Many hours of my time was wasted trying to update, I'll pass any updates
till I have the luxury of some hours to spare.
My phone is a Sony experia, which I also restarted a couple of times.
I will let you know how I get on if I attempt it again.
Many thanks.

[SilviaFitbit]

Thanks for getting back @5c0rp10! I'm glad to hear that the next morning, you managed to cleared the frozen screen. 

I would like you to make sure that you have a compatible Sony Xperia device. If you keep getting any error message, please try the steps provided on this article why can't I update my Fitbit device?. 

Keep me posted!