help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Update wont find my device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-26-2020 06:54

‎04-26-2020 06:54

When i click on start update for my ionic it is failing to find my device although its right next to my phone. The app has now stopped me from being able to sync? Any ideas why? 

Best Answer
0 Votes
1 REPLY 1

‎05-03-2020 18:23

‎05-03-2020 18:23

Hi @Jackpk, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for all the details that were shared. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

Best Answer
0 Votes