Versa 2 heart rate and sleep tiles are inactive

[Skinnyguppy]

Versa 2. I have tried what I think is everything but can not get sleep or heart rate to work. Been gone sign 7 August. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

It’s good to see you in the community, @Skinnyguppy.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend confirming if your device is paired to your Fitbit account by doing the following:

1. Open the Fitbit app, tap the Today tab, and tap your profile picture.
2. If you don't see any device paired, tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue. 

You can check the steps to add tiles on your Fitbit app dashboard at How do I add, remove, or rearrange tiles on my Fitbit app dashboard? 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

[Wofgirl]

My device is paired and the app and fitbit are both up to date. I am also having these problems. I don't understand why one day it's working and the next day it's not. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Wofgirl.

Thank you for joining the thread and sharing the details of the issue you're experiencing. I understand your concern and recommend manually syncing your device: How do I manually sync my tracker or watch? If you're having difficulty with syncing, please follow our troubleshooting tips in Why won't my Fitbit device sync? 

Please make sure to check if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?