Versa 2 locked - "Unlock with your phone"

[nettiegiri63]

My versa 2 has locked itself.  I don't know why.  I was working tonight, it was fine.  I checked my steps and the next time I went to check my steps about an hour later, it said "unlock with your phone. 

I followed the steps to unlock it, but it does not have the option for "device unlock" where it is supposed to be.  

How do I unlock it?

Moderator edit: Subject for clarity.

[RodrigoMFitbit · Accepted solution]

@nettiegiri63 Hey there, hope you are doing well. 

Thanks for reaching out about the Versa 2 and its locking feature. I will gladly help you unlock it. I suggest you follow the instructions in this article: How do I unlock my Fitbit device with my phone?. I was informed you contacted the customer support. They will provide you with a proper resolution.