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Versa 2 not receiving notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-14-2021 14:41

‎03-14-2021 14:41

Please help as this is very frustrating having uninstalled the app reset my account, and tried all troubleshooting options and still I am not receiving phone call alerts ,not social media, email alerts and the like. This is a very important feature to me and I would like some resolution soon. 

Best Answer
4 REPLIES 4

‎03-15-2021 17:04

‎03-15-2021 17:04

Welcome to the Fitbit Community, @Makeba.

 

I am sorry to hear about the frustration this situation has caused. I appreciate your troubleshooting efforts. Sometimes a missing requirement is the cause and I recommend confirming the complete troubleshooting instructions at Why are notifications delayed or missing? 

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-15-2021 17:32 - last edited on ‎03-15-2021 18:16 by

In response to LiliyaFitbit

‎03-15-2021 17:32 - last edited on ‎03-15-2021 18:16 by

Good day,
I had resorted to the trouble shooting article which you sent prior to
sending my distressed message as a last resort in my frustration as with
quite a few other fit bit owners as seen by their posts.
Kind regards,

 

Moderator edit: personal info removed

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0 Votes

‎03-15-2021 18:20 - edited ‎03-15-2021 18:20

In response to Makeba

‎03-15-2021 18:20 - edited ‎03-15-2021 18:20

Thank you for your reply, @Makeba.

 

I appreciate your efforts and the additional details. I understand how you are feeling and will be glad to investigate further. Please provide me with your phone's model and OS version.

 

Looking forward to your response.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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0 Votes

‎03-16-2021 04:00

In response to LiliyaFitbit

‎03-16-2021 04:00

Good day,
Please see info requested. Also note that it was working on this same
device for months then stopped working.
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