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Versa 2 not updating with Samsung Galaxy 10e

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‎10-10-2019 16:49 - last edited on ‎10-11-2019 12:57 by Fitbit Moderator

‎10-10-2019 16:49 - last edited on ‎10-11-2019 12:57 by Fitbit Moderator

I just got my Versa 2 and Ive been trying for well over an hour to update the thing and it has barely moved. Im assuming about 30% complete. Such an absolute JOKE!!! I want a refund! I cant believe I paid $200 for this garbage.

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎10-11-2019 13:03

‎10-11-2019 13:03

Hi @Hable13. Welcome to the Forums.

 

Thanks for bringing this to my attention and I'm sorry that you've had this experience with your Versa 2. I see where are you coming from about this situation, our team often reviews the comments posted in the Community to work on our products and make sure that we are delivering that our users want and need. You're always welcome back to the Fitbit family if you change of mind.

 

I've been informed that you already have a case created with the Support team and they're providing you assistance with your Versa 2. They'll continue working with you and send you an email with more details about your case. Keep an eye on your inbox.

 

If you have any other question, feel free to let me know.

Best Answer