help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 stop syncing with Samsung S7

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-06-2020 04:59 - last edited on ‎12-22-2020 15:15 by Fitbit Moderator

‎12-06-2020 04:59 - last edited on ‎12-22-2020 15:15 by Fitbit Moderator

I've had a Versa 2 since September 2019.  Over the past month, I've been finding that it randomly stops syncing with my Samsung S7.  When that happens, I've followed the help instructions and everything is up to date.  I restart my tracker and sometimes that helps, but not always.  Next, I restart my phone and sometimes that helps but not always.   I can't figure out a pattern to when it stops or how to fix it.  Any help would be greatly appreciated!

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎12-06-2020 12:46

‎12-06-2020 12:46

Wow, we bought same exact month/year and same thing happening to our Versa 2 lite.  Many hours trying to fix this and seams to be common issue.  I would love a authorized support person to acknowledge this issue  and come up come up with a fix asap.

Best Answer