Versa 2 stopped receiving notifications after updating my phone

[NSpin3]

Hi. I just got a Samsung s22, and now my Fitbit Versa 2 won't show texts from my phone. I have checked all connections,  notification settings, etc, with no avail. My old Samsung s8 had no problem . . .any thoughts? Thanks!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @NSpin3. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your notifications before reaching out. 

Is your Versa 2 still connected to your Android's Bluetooth settings? If it's, please try the steps below:

• Unpair your Versa 2 from your old phone's Bluetooth and also from the new phone.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2 again.
• Set up notifications on your Versa 2 again.

If the are still not coming through, see Why are notifications delayed or missing?

[Guy_]

Hi @NSpin3 - this is quite a common issue when changing phones - the watch may be trying to sync [as it was paired with] the old phone.

Remove the Bluetooth entry from the S8 and logout of the app, even turn off Bluetooth and phone.

On the S22

• remove the Bluetooth entry from the phone,
• logout of the app.
• login again
• go to the phone home screen without closing the app
• click on the sync popup
• wait for the pair and link prompts
• sync

If your settings are correct i should be working.