Versa 2 unable to set up

[Aquagirl1963]

Trying to set up my Versa 2 and fitbit doesn't find it and says try again 🤦‍:female_sign:🤷‍:female_sign:

[SilviaFitbit]

@Aquagirl1963 Welcome to the Fitbit Community. Thanks for the details mentioned. 

I was able to see that you have a case with our Support team, please continue the communication with them, to avoid any confusion. 

Hope this helps. 

[hedwards19]

Hi there,

My versa 2 and phone were working together well until two days ago. They suddenly weren't syncing together. I turned off bluetooth, turned it back on. Turned phone off and on. Uninstalled app and reinstalled. None of these worked. So i took the versa 2 off the app and tried to set it up again.

My phone finds it on bluetooth but never moves to the next screen so i can type in the 4 digit verification code. I've tried on wifi and using data. No change.

I have a samsung A52. Both phone and Versa 2 are only a month or so old. Both updated recently.

What could be causing the issue?

[Rich_Laue]

The Bluetooth on the phone should not find the tracker. 

All setup must be down through the fitbit app @hedwards19 

Let us know at what step the process fails and any error messages