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Versa 2 won't sync with my new Galaxy Note 10+

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‎07-25-2020 13:08 - last edited on ‎07-26-2020 14:07 by

‎07-25-2020 13:08 - last edited on ‎07-26-2020 14:07 by

I just updated my phone to the Galaxy Note 10+ and now can not sync my Versa 2 to my phone. Yes I have done all the restarts, disconnects, etc....is this phone just not able to sync up to the app?

 

 

Moderator edit: subject for clarity

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1 REPLY 1

‎07-26-2020 14:07

‎07-26-2020 14:07

Welcome to the Fitbit Community, @Acomp09.

 

I am sorry to hear you can't sync your Versa 2 with your new Galaxy Note 10+ . Thanks for trying to resolve this and I am here to help. I recommend following our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync? You can confirm if your phone is compatible with the Fitbit app at fitbit.com/devices.

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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