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Versa 2 won't sync

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‎03-01-2021 06:32 - last edited on ‎03-01-2021 17:45 by Fitbit Moderator

‎03-01-2021 06:32 - last edited on ‎03-01-2021 17:45 by Fitbit Moderator

I have logged out of fitbit, restarted my phone, turned blue tooth off, forced stop on fitbit.  Not sure what else there is to do. 

 

Moderator Edit: Clarified subject

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‎03-01-2021 17:45 - last edited on ‎03-13-2025 09:05 by Fitbit Moderator

‎03-01-2021 17:45 - last edited on ‎03-13-2025 09:05 by Fitbit Moderator

Hello @Mattsmom1797, welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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‎03-01-2021 17:45 - last edited on ‎03-13-2025 09:05 by Fitbit Moderator

‎03-01-2021 17:45 - last edited on ‎03-13-2025 09:05 by Fitbit Moderator

Hello @Mattsmom1797, welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes