Versa 3 Constantly Rebooting and Won't Sync or Re-Pair

[Myst3rySnail]

Yesterday, my Versa 3 began repeatedly rebooting on its own and would not sync with my phone (Pixel 7).  

Since then I have:

- confirmed latest software on both phone and Fitbit

- restarted Fitbit manually by pressing and holding button (tried many, many times)

- changed from one Fitbit clock face to another

- gone through the cycle of shutting off Bluetooth, forgetting device, shutting down phone, restarting phone, restarting Bluetooth, and attempting to re-pair the Versa 3

- factory reset Versa 3, shut down and restarted phone and tried to re-pair

- uninstalled and reinstalled Fitbit app and tried to pair the Fitbit again, to no avail

My Versa 3 simply will not pair or sync with my phone anymore.  Is there an issue with the app? With Android 14? With the device firmware? Please tell me why my Versa 3 has suddenly ceased to function out of the blue and what I can do to fix it. It doesn't seem like I'm the only one suddenly having this kind of issue. Thank you!

[RiekoC]

Hello @Myst3rySnail 

Sorry to see you're having issues with your Versa 3. I saw that you posted about your in the Versa product help forums. Hopefully, someone there will be able to help you. 

[Erinkarr]

What phone do you have? I had the same issue for a long time.  I had to buy a new phone and had decided that if the problem continued with the newer phone I was ditching fitbit and buying a watch that went with the phone I bought. I didn't end up having to do that though because I've had no issues since I upgraded my phone.  

[Myst3rySnail]

It's a Pixel 7 that I've had for a while. I don't think the phone is the issue, though it might have started with the app.