Versa 3 not pairing with my Bluetooth

[Aneka317]

My Versa 3 was working fine and then all of a sudden it won't pair with my Bluetooth and my Bluetooth says I need an app to use it I have the Fitbit app I have the latest version I've tried turning my phone off and turning it back on I've tried turning my Versa three off and turning it back on any suggestions

Moderator edit: Subject for clarity.

[Guy_]

Hi @Aneka317 - in the Fitbit App go to setup a new watch choose Versa 3 and replace. If this doesn't work remove both Bluetooth entries from the phone and try again.

[RodrigoMFitbit]

@Guy_ Thanks for your help!

@Aneka317 Welcome to the forums. I will gladly help you connect your device with your smartphone. Please note that the Bluetooth connection is not done manually, but it is managed by the Fitbit app. You can only pair the device on the Fitbit app, it does not work over the Bluetooth settings on your phone. That is the reason you receive that message. 

In order to connect your Versa 3 again, please follow the instructions here: How do I set up my Fitbit device?. If you are having difficulties with that process, you can try the troubleshooting steps here: Why can't I set up my Fitbit device?. Thanks in advance!