Versa 3 won't sync on Samsung Galaxy S10 after update

[Mamapam11]

I'm having trouble syncing my Versa 3 to a Samsung 10, after Samsung updated. Does anyone have any suggestions? Thanking you in

advance.

Moderator edit: Subject for clarity.

[Guy_]

Hi @Mamapam11 - it may be necessary to restart both watch and phone.

If that doesn't work, try

• removing the Versa 3 Bluetooth entries from the phone
• logout of the Fitbit App and back in
• head to the phone home screen and if a sync pop up appears click on it and wait for the pair and link prompts
• if not return to the Fitbit App and wait for them.

If that doesn't fix it, in the Fitbit App, click profile photo and "+ Set up a Device" and replace.

See also Why won't my Fitbit device sync? 

[Mamapam11]

Thank you very much for your help. I finally called Fitbit help and they were able to help me. They had me do some of things you suggested. Thank you so much answering me.

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[RodrigoMFitbit · Accepted solution]

@Guy_ Thanks for your help. Much appreciated!

@Mamapam11 Welcome to the forums. Thanks for contacting about the syncing of your Versa 3 with your Samsung Galaxy S10. 

In this case I suggest the following article: Why won't my Fitbit device sync?. I am glad to read that you contacted support and that your Versa 3 is syncing again. 

Have a nice day and happy holidays!