help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Firmware: Bluetooth Manager issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-25-2019 07:07

‎10-25-2019 07:07

In the Bluetooth Manager, the firmware cycles from Pair to OFF, rather than from Pair to ON.

 

Why?  

 

It is an exercise in frustration to pair the Versa to Android when as soon as you get a good Pair (easy) it cycles to OFF and disconnects.

 

The only way for me to maintain Pair between my phone and the Versa is to RAPIDLY cycle from Pair, through OFF to ON and hope the Pairing isn't disconnected.

 

It would seem that a fix that sets the firmware to cycle from Pair to ON would make far more sense than cycling from Pair to OFF.

 

Is there any reason for why it cycles from Pair to OFF?

Best Answer
1 REPLY 1

‎10-27-2019 20:11

‎10-27-2019 20:11

Hi @Mr.Clean, it's nice to see you again participating here in the Community Forums, welcome back! Sorry for the delay in responding your post.

 

Thanks for bringing this to my attention, your effort and patience troubleshooting this situation prior to posting are appreciated. To better assist you with this, can you please let me know when was the first time you experienced such situation and how many times since then? Which Android mobile device are you using to setup your Versa? 

 

If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties.

 

Looking forward to your reply. Let me know if you have any additional questions.

Best Answer
0 Votes