Versa Lite firmware update going on for more than 24 hours after factory reset

[Nithin123546]

Hi 

I did a factory reset for my versa lite, the watch into a firmware update mode after reset. Now even after 24hrs this is till updating tried to connect to my laptop and do with USB didnt work there as well 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Nithin123546.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with updating your Versa Lite after factory reset. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[Nithin123546]

Hello

It's more than a month since my watch stopped working, I was promised a replacement since support was not able to get it done over air. Its more than a month now and I dnt have a watch. Can you please provide some other way to get my watch running I have lost hopes of getting a replacement

[RicardoFitbit]

Thanks for your update @Nithin123546.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case and the replacement process that was initiated to get you back on track. As it turns out, I do not have access to such information to assist you accordingly, however, I'm sure that our Support team will share with you more details about your order. 

Let me know if you have any additional questions, I'll be around.