Versa Lite stopped syncing/won't pair, lost time in DST this weekend

[Maleficnt]

Fitbit user since April 2016, running latest software version on device.

Troubleshooting all weekend and nothing works anymore. 

I uninstalled/reinstalled the app on my other device. 

I unpaired the fitbit tracker and now it won't re-pair. 

Prior to this I've had to fight horribly to get the stupid thing to sync, and since your latest software update it's been a NIGHTMARE. 

Now it's 3 hours behind and won't sync and won't pair. It's a paperweight. 

I tried getting support chat but it isn't working and I can't get anyone.

If I don't get support for this device I'm smashing it with a hammer and going with another brand. This is ridiculously stressful during a pandemic and I cannot even track my biometrics for my doctors after I just survived covid. This is UNACCEPTABLE. 

[Maleficnt]

I am also trying to get help on your social media page and instead of actually helping anyone, they've shut off commenting and are removing comments they don't like. 

Is that the best I have to look forward to after 4 years of giving you people my money and my data? Really? 

[Rich_Laue]

I didn't know your definition of un-pair. Which is simply removing the tracker from the list of trusted Bluetooth devices. Yes, the user will not be able to re-pair. Is this what you did? No need to pair, simply open the Fitbit app and approve requests. 

Removing the tracker from the Fitbit app is not an un-pair, which still has to be done, but simply telling Fitbit that you do not want to use the tracker and will not fix any problem. 

You now have a tracker that you know that the Fitbit app can not talk to. Knowing that they will not communicate, of course you will not be able to set it up as a new device. 

We still need to fix the sync issue and then look at setup issues. 

[Maleficnt]

Hi Rich, 

Read my post again and note where I stated that it wouldn't sync no matter what, *prior* to having been unpaired. I'm not an idiot.

I unpaired it per troubleshooting suggestions, and it will not pair back despite it attempting the process repeatedly. I got as far as getting a 4-digit pin to display on the face of the device, and it would accept it into the app, and then the process would fail. Again and again.

I already ran through all of the other troubleshooting steps outlined therein, but thanks for the links. 

I called support, ran through the whole process *several* times with someone, and it failed every time. My phone and tablet have perfectly good bluetooth functionality and plenty of memory. The technician was unable to make the Fitbit Versa Lite do anything.

And it was still losing time, at 6+ hours slow at the time of my call. 

Their follow-up? They shrugged and emailed me a code for 35% off buying a new device. LOL. Nope. I spent a lot of money on this thing and it worked perfectly fine right up until the day that ya'll bricked it with a software update that can't process DST.

And my device wasn't an outlier. Even the newer, nicer devices in the collection, are apparently having problems too and people are furious over on the social media page. Going over a week with a busted timepiece wasn't on my agenda for this year so nah.

The good news, however, is that the folks over at Garmin were willing to match your 35% offer on a specific model of theirs, so I went with them. 

Weirdly, that thing paired just fine with my phone and keeps time and syncs without a struggle. My sister's talks to mine and we've restarted our step competition on a new platform.

I've ported my 4+ years of biometric data from my Dashboard in this website and I've moved on. Good luck with Google. 

[widevlad]

wide variety of hammers available on-line.  Shame you had to move on at your cost as I am almost at that position too.

[stephsabat18416]

Same issue. Hasn't synced for 5 days.

[msusoupy]

This. Every word you typed may as well have been directly pulled from my brain. I don’t think I’ve ever had a Fitbit device make it more than a year, but they always used to be relatively good about replacing their defective trackers. With my last two devices, however, they just seem to have stopped caring at all. I’m 5 days shy of a full 365-day 10,000 step streak, and I don’t think I’ll get the satisfaction of having it documented since I can no longer even get my phone to acknowledge the **ahem** thing! I’m beyond done. Hope you’re still enjoying the Garmin, and staying safe!