Versa Lite stuck on Fitbit logo after firmware update

[SunsetRunner]

I am using fit bit versa lite version... i tried syncing mobile with watch it asked for firmware update. Once updated I am not able to.perform any operation. Watch struck with fit bit logo. Firmware download 100% is completed but not able to check anything on watch its simply displays logo and Bluetooth gets disconnected automatically till I reopen app in phone again

Raised issue for support team if any extended help would do needful

And 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

[Baba20]

Mine is stuck on spotify

[RicardoFitbit]

Hi @SunsetRunner and @Baba20, welcome to the Community Forums!

@SunsetRunner Thanks for all the details that were shared in your post and for trying some troubleshooting steps before posting over here. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

@Baba20 Thanks for your post. If your device is stuck on the Spotify, please try our restart process and let me know if the issue persists.

I'll be around if further assistance is needed.

[AnneMichele27]

I have this same issue. My versa lite is stuck on the download app screen after installing the update.  I have tried all the suggestions I could on this forum.  I need help with my Fitbit.  I have only had it for 10 months.  Thanks Joanne

[SunsetRunner]

Please contact customer support if its within warranty they will verify and intitate replace for the product if eligible

[AnneMichele27]

Thanks, @SunsetRunner Vini-1824.  I actually just got it to work.  I connected it to my computer and used my wifi instead of the Bluetooth to update it.  It worked well and fast.  Thanks for your reply.  

[SunsetRunner]

Awesome... I tried even that way but was not able to solve good you were able to fix it