I have had three Fitbit's tied to the same account for a few years now. Currently, Surge, Iconic and Blaze, I broke my Surge and replace with a Versa earlier this week. I uninstalled the Surge. When installing my new Versa we found that the Versa cannot be installed as a third Fitbit on the same account and cannot be Added, it can only replace the unit. I have spoken with support and they confirmed this to be the case.
The representative I spoke with just did not get the fact I have three units and want to use them for, Dress, Work and Play as I have for a few years sometime now. After talking with her supervisor I was told it is a known issue and may get fixed. After much research, this is been happening over a year, so I had to return the Versa as it is apparent it is not a priority. Disappointing! I cannot believe that Fitbit has placed no priority on the apparent issue that will bring customers to other platforms. Fitbit I believed you are better than this. Let us know when fixed, I may repurchase if I do not jump ship first.
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