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Versa can't connect with Huawei p10 lite.

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‎12-11-2018 11:05

‎12-11-2018 11:05

Hello. I have problem with connecting my versa with my phone. I have read all the troubleshoot and done but yet nothing. I succeed only once and activate the smartwatch. But then didn't connect any more. Please help

 

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‎12-12-2018 02:06

‎12-12-2018 02:06

This may be difficult to fix. There seems to be a general issue with fitbits using Huawei "lite" phones that fitbit cannot resolve. They say:

 

"Due to Bluetooth issues that prevent certain devices, like Fitbit devices, from syncing, our products aren't compatible with the following phones:

  • Huawei P8 Lite
  • Huawei P9 Lite
  • Huawei P20 Lite
  • Xiaomi Mi 6"

Taken from: https://help.fitbit.com/articles/en_US/Help_article/2315/?q=p8

 

I know this does not mention to P10 Lite explicitly but I understand from other posts that this is likely affected by the same problem.

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