Versa can't find WiFi after update

[Vicky2410]

Hi, 

Since the update a few days ago I can't connect my versa to my home WiFi. It says it's out of reach, but I'm literally sitting next to my modem. Even if it finds it, it seems to forgot the wpa2 key. I disconnected my versa, desinstalled and reinstalled the app, reset my versa and reconnected. No change. 

Now I can't sync my music. 

Can anyone assist?

Thx! Vicky 

[RicardoFitbit · Accepted solution]

Hi @Vicky2410, it's nice to see you again participating here in the Community Forums!

I appreciate the details that were shared in your post, thanks for troubleshooting this situation prior to posting too. If you haven't already done so, I recommend you to check the information that's specified on: How do I connect my Fitbit watch to Wi-Fi? and check how this process work to verify if there's a missing requirement that's preventing your watch to connect with yor WiFi. Then, please try the steps that are specified on: Why won't my Fitbit watch connect to Wi-Fi? and let me know how it goes.

You can also check: How do I find my Wi-Fi network password and security setting? if your device forgot the WPA2 key.

Keep me posted and let me know if you have any additional questions. 

[Vicky2410]

@RicardoFitbit It seems to be working. Troubleshooting, why didn't I think of that? ;-). Thx for the assist!

[RicardoFitbit]

Thanks for your reply and update @Vicky2410, sorry for the delay in responding.

I'm happy to know that after troubleshooting this situation your concern was resolved. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here.

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there. 

See you around.

[Vicky2410]

@sjsherman

I read your post. Don't know how to copy a link here. So I'm trying it this way.;-)

Try the troubleshooting. It helped me with the same issue. Hope it helps!