Versa connecting to app previously wasn't syncing

[Hanner91]

My versa wouldn't sync to my LG G6 last night so I disconnected the tracker from the app and now I cannot reconnect the tracker to the app. I've gone through every troubleshooting steps the app/website offers.. I'm at a loss.

[SteveH]

It sure can be frustrating when it fails to sync. These are the steps I follow when it happens to me:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

Note that I don't recommend unpairing the fitbit as this can lead to the loss of unsynced data and can make it harder to fix. If you are really stuck then it's a better option to replace the fitbit by adding it again. This way if it fails you're still left with a connected fitbit. 

[KSJax]

LG G6 is not on the list of phones that "work" with FitBit but my LG G6 has worked most of the time syncing with my Alta.  I want to buy a Versa but am hesitant if it won't sync with my phone.  I'm encouraged that yours did sync at least for a while.  I'll follow along hoping your experience gets better, but I won't buy the Versa till it looks like it will sync.  I wish FitBit would check LG phones after the G3...

KSJ