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Versa isn't connecting with Samsung Galaxy 9S

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‎09-04-2019 19:50 - last edited on ‎09-05-2019 18:47 by Fitbit Moderator

‎09-04-2019 19:50 - last edited on ‎09-05-2019 18:47 by Fitbit Moderator

I cannot get my versa to pair with my Samsung Galaxy 9s

 

Moderator edit: updated subject for clarity

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‎09-05-2019 18:55

‎09-05-2019 18:55

Hi @Smschlep62. It's great to have you on board.

 

I'm sorry about the issues experienced while connecting your Versa, and thanks for your efforts. I've confirmed that your Samsung Galaxy S9 is a supported device, so let's work on this together. As you may know, there are some factors that prevent your device from pairing, for this reason make sure of the following:

 

  • The Fitbit app is updated to the latest version.
  • Your Fitbit device and phone are within 20 feet.
  • To avoid any interference, turn off other Bluetooth connections when not in use.
  • If you use more than one device to sync, make sure the other device isn't nearby.

 

Once that is done, I'd recommend to try some troubleshooting steps:

  1. Remove your Versa and any other device from the Bluetooth settings.
  2. On your phone's settings tap on Apps > Fitbit > Storage > Force stop.
  3. Reboot your phone and restart your Versa.
  4. Open the Fitbit app, tap on the profile's icon > setup a new device.
  5. Choose the Versa and follow the onscreen instructions.

 

Let me know how it goes.

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