Versa isn't connecting with Samsung Galaxy 9S

[Smschlep62]

I cannot get my versa to pair with my Samsung Galaxy 9s

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Smschlep62. It's great to have you on board.

I'm sorry about the issues experienced while connecting your Versa, and thanks for your efforts. I've confirmed that your Samsung Galaxy S9 is a supported device, so let's work on this together. As you may know, there are some factors that prevent your device from pairing, for this reason make sure of the following:

• The Fitbit app is updated to the latest version.
• Your Fitbit device and phone are within 20 feet.
• To avoid any interference, turn off other Bluetooth connections when not in use.
• If you use more than one device to sync, make sure the other device isn't nearby.

Once that is done, I'd recommend to try some troubleshooting steps:

1. Remove your Versa and any other device from the Bluetooth settings.
2. On your phone's settings tap on Apps > Fitbit > Storage > Force stop.
3. Reboot your phone and restart your Versa.
4. Open the Fitbit app, tap on the profile's icon > setup a new device.
5. Choose the Versa and follow the onscreen instructions.

Let me know how it goes.