help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa laser not working and no heartrate

‎04-15-2024 06:49

‎04-15-2024 06:49

I have tried the turning it on and off.... even factory reset and still no heart/sleep. 

The versa is in perfect shape... don't want to buy a new one..... it is the green light the one that is not coming on.

 

Any help will be much appreciated ! 

Thank you !!

Best Answer
0 Votes
1 REPLY 1

‎04-15-2024 11:49

‎04-15-2024 11:49

Go to your Settings app and make sure you don't have heart rate turned off.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes