Versa lite won't sync since update

[Dawnmarie5700]

Can someone help me fix the sync on my versa lite.  It was fine until the update.

Thank you

[SteveH]

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Dawnmarie5700]

Thanks..I will try when I get home from work today!

[Kelleejo]

I had to reset my phone and the versa like 5 times each... Finally it did work. Keep vigilant. 🙂 good luck..