Welcome to the Forums @Jmmp.
Thanks for trying to troubleshoot the Versa in order to get it to work.
In this case I'd like to ask some questions:
- What phone are you using?
- Do you get some sort of error message?
In the meantime please confirm if you have tried all of the steps listed in this help article. If you have not tried some of the steps, please try going through all of them once again in the order that they show up.
Let me know if you have any further questions.
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