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Versa not receiving phone call notifications

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‎05-07-2020 18:48 - last edited on ‎05-12-2020 15:06 by Fitbit Moderator

‎05-07-2020 18:48 - last edited on ‎05-12-2020 15:06 by Fitbit Moderator

Hi so the past month or so my versa hasn't been receiving my phone calls. It gets emails and texts. I uninstalled the app reinstalled it. Checked my settings everything is on and it's still not receiving calls. I'm at a loss please help!! 

 

Moderator edit: Subject for clarity 

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‎05-12-2020 15:05 - edited ‎05-12-2020 15:06

‎05-12-2020 15:05 - edited ‎05-12-2020 15:06

Hi @Ajt10, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Keep me posted.

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‎05-12-2020 16:38

In response to RicardoFitbit

‎05-12-2020 16:38

I'm using a galaxy s7. This issue happened after I think the recent update.
I have the first versa.... I have done everything in this form.
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