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Versa not showing distance from biking

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‎09-01-2018 09:53 - last edited on ‎09-02-2018 06:17 by Fitbit Moderator

‎09-01-2018 09:53 - last edited on ‎09-02-2018 06:17 by Fitbit Moderator

Dear team Fitbit,

I have a Fitbit versa and use htc u play. Smartwatch doesn't work when I used bike program. I can't see how many kilometers I traveled. 

 

 

Moderator edit: Clarified subject

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3 REPLIES 3

‎09-02-2018 06:20

‎09-02-2018 06:20

Welcome to the Forums @5659.

 

Thanks for bringing this up.

 

In this case I'd like to ask some questions to better understand what is going on:

  • Did you set anything on your Fitbit when biking? Did you select a biking activity?
  • Where are you trying to see the distance? 
  • Could you share some screen shots of what you are seeing?

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎09-02-2018 06:42

In response to LanuzaFitbit

‎09-02-2018 06:42

I've selected exercise/bike and play. 

I don't see speed and kilometers on smartwatch. See on attached

Screenshot_20180902-153245.png

 

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‎09-03-2018 09:09

In response to 5659

‎09-03-2018 09:09

Hello @5659.

 

Thanks for sharing that screenshot and answering my questions.

 

Our team is aware of this situation and it is being looked into. The moment we have any updates on the situation we'll be sure to let everyone know.

 

If there is anything else that I can help you with, please let me know.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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